Advice on the right of withdrawal

You have the right to revoke this contract within 14 days from the day of the conclusion of the contract without giving reasons, provided that no hotel booking has been made yet.

In order to exercise your right of withdrawal you must inform us – HotelCard AG, Okenstrasse 6, 8037 Zurich, Switzerland, support@hotelcard.ch, Tel.: +41 33 550 59 95 – of your decision to withdraw from the contract by means of a clear statement. You may send us an email or a letter

All that is required to comply with the withdrawal period is that you send us notification that you are exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from the contract we will refund all payments which we have received from you immediately and, at the latest, within 30 days of receiving your withdrawal notice. The refund will be made using the same method of payment as you used for the original transaction.